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Security

This security spotlight is designed to help CPFCU members keep information security top of mind. This brief animation aims to help raise lasting awareness of how to guard against security threats that can result in financial or reputational losses.

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This video is provided by Digital Defense, Inc.

 

Fraud Protection & Lost or Stolen Cards

Cedar Point uses eNFACT Fraud Protection for the detection of fraud on your Visa Debit Card and Mastercard.

 

Visa Debit

For Immediate action on lost or stolen Visa Debit Card 24 hours a day:

800-472-3272

International Service - 973-682-2652

If eNFACT is calling about a transaction on your Debit Card, the number you will see on your phone is 866-750-9107. If you receive a message on your voicemail the message will request that you call 877-253-8964.

Visa Fraud/Risk monitoring call center: 1-800-262-2024

 

Mastercard

For Immediate action on lost or stolen  Mastercard 24 hours a day:

877-968-2528

International Service - 571-325-3384

If eNFACT is calling about a transaction on your Mastercard, the number you will see on your phone is 800-279-2674. If you receive a message on your voicemail the message will request that you call 877-968-2528.

You will also be given a 6 digit ID code to use when you call back. The company will have the information in advance and only need you to verify questionable transactions.

We May Be Calling You

To protect your account, we monitor your ATM, debit and credit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from fraud.

If we call regarding fraud, here are the steps you can expect:

  1. Our automated call will ask you to verify recent transaction activity on your card.
  2. You’ll be able to respond via your touch-tone keypad.
  3. You’ll also be provided with a toll-free number to call should you have additional questions.

Protect Yourself

Avoid giving out Personally Identifiable Information (PII) like:

  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date

In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

Never respond to unsolicited emails that

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer.

Security FAQ

What if I am a victim of Identity Theft?

  • File a police report
  • Contact your credit union and notify the credit bureau fraud units
  • Place a fraud alert statement on your credit report
  • Request that credit bureaus identify accounts closed due to fraud as “closed at consumers request”

Who enforces the protection of my personal information?
The Federal Trade Commission (FTC)*

What is The National Do Not Call Registry?
This registry gives you an opportunity to limit the telemarketing calls you receive. Once you register your phone number, telemarketers covered by the Telemarketing Sales Rule have up to 31 days from the date you register to stop calling you. You can register your number here or by calling toll-free 1-888-382-1222 from the number you wish to register. Registration is free.

What are the names and numbers for the major credit bureaus?

  • Equifax: 1-800-525-6285
  • Experian: 1-888-397-3742
  • Trans Union: 1-800-680-7289

What should I do if I am a victim of Internet crime?
If you are aware of an Internet crime or believe you are a victim of an Internet crime, you can file a complaint by visiting www.ic3.gov*

Why did the credit union allow my check to be released if it was counterfeit?
Federal law dictates how long a financial institution can hold onto your money before making it available to you. Because of the time frame and the professionalism of counterfeit checks, funds may be made available before the crime is detected.

Can I really get a free credit report each year?
Yes. Visit www.annualcreditreport.com* or call one of the three major credit bureaus. In the state of Maryland you can request a credit report from each of the credit bureaus at one time so you can compare the reported information. Or you can call one bureau at a time for the entire year basically getting a free report every four months.

How can I do my part to protect my personal information?
Go to Digital Defense or read on to find additional information and educational resources on this page.

Additional Resources

For Security concerns, contact:

Aaron Chase
Security Specialist

301-863-7071 ext. 8452

Multi-Factor Authentication

Multi-factor authentication (MFA) is a method of computer access control in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence (something they are).

At CPFCU, we use MFA to safeguard your Online Banking account access.

Multi-Factor Authentication (MFA) will help protect you from fraudulent online activities like phishing, ID theft, and spoofed web sites. Everyone enrolled in Online Banking is required to enroll in MFA.

To further safeguard your account, we register the devices (the computers, or WAP-enabled phones) you use to regularly access your account by storing some small files (cookies) on them.

If you are away from your usual computer, you can still access your account information without registering the computer by selecting the "Don't Register" this computer option. Because we do not recognize your device, you must further verify your identity by answering one or more challenge questions.

 

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