Cedar Point will never ask for your digital banking username or password. If you receive a call or text message asking for personal information from a phone number claiming to be Cedar Point, do not respond. Instead, hang up and call Cedar Point at 301-863-7071 to verify the legitimacy of the call or text message. Also, remember to never give out your debit or credit card information to an unfamiliar phone number.
Do Not Fall Victim to Fake Tech Support
Be aware of fraudulent technical support calls and account takeover scams.
Tech support scammers want you to believe you have a serious problem with your computer, like a virus. They may want you to pay for tech support services you don't need, to fix a problem that doesn’t exist or they could ask to remotely access your computer and then pretend to run a diagnostic test. Never allow a technical support agent access to your device. Watch this brief video to learn how you can avoid tech support scams.
This video is provided by the Federal Trade Commission.
Please be aware of fraudulent emails and phone calls during tax season. Targeted victims reported emails had these characteristics:
Not all fraud attempts were executed via email. A significant volume of telephone scams have also been reported. A common vishing (phone phishing) attempt involved a caller claiming to be from the IRS and threatening with a lawsuit or arrest if payment isn’t made immediately via debit card.
Stay alert this tax season!
Fraud Protection & Lost or Stolen Cards
Cedar Point uses EnFact Fraud Protection for the detection of fraud on your Visa Debit Card and Mastercard.
We May Be Calling You
To protect your account, we monitor your ATM, debit and credit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent card use, we’ll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from fraud.
If we call regarding fraud, here are the steps you can expect:
What if I am a victim of Identity Theft?
Who enforces the protection of my personal information?
What is The National Do Not Call Registry?
What are the names and numbers for the major credit bureaus?
What should I do if I am a victim of Internet crime?
Why did the credit union allow my check to be released if it was counterfeit?
Can I really get a free credit report each year?
For Security concerns, contact:
301-863-7071 ext. 8452
Multi-factor authentication (MFA) is a method of computer access control in which a user is granted access only after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence (something they are).
At Cedar Point, we use MFA to safeguard your digital banking account access.
Multi-Factor Authentication (MFA) will help protect you from fraudulent online activities like phishing, ID theft, and spoofed web sites. Everyone enrolled in digital banking is required to enroll in MFA.
To further safeguard your account, we register the devices (the computers, or WAP-enabled phones) you use to regularly access your account by storing some small files (cookies) on them.
If you are away from your usual computer, you can still access your account information without registering the computer by selecting the "Don't Register" this computer option. Because we do not recognize your device, you must further verify your identity by answering one or more challenge questions.