Closer to Home

System Maintenance has concluded. Please log in to digital banking to see your new suffix and review your account information.

Cedar Point Federal Credit Union® is excited to announce our upcoming “Closer to Home” project, slated for October 1 to 10, 2025. This project will bring mortgage and equity line of credit servicing in-house and will allow us to work with you more personally and efficiently. The success of our Technology Upgrade in 2024 has allowed us to implement tools and processes to provide greater digital access to your mortgage products, bringing them “Closer to Home” and reducing the need for third-party support. Members with consumer or commercial mortgage loans and equity lines of credit will benefit from our improved ability to handle your accounts directly, provide faster answers, and offer more personal solutions.

Closer to Home will bring changes that will require your attention, so please review the information on this page thoroughly. You can also download a printable packet from this button below. 

Print the Packet

This project will enhance your credit union experience, bringing improvements like greater visibility into your mortgage loans in digital banking and the opportunity to talk to a local professional about your loan. We thank you for your business and appreciate your support as we take this exciting step. If you have any questions, please contact us at 301-863-7071 or at [email protected], and we will be happy to assist you.

Project timeline

• Tuesday, September 30: After close of business on Tuesday, we ask that you do not make any payments to your mortgage loan(s) until October 11. If a payment is accidentally made, the credit union will make sure it is posted after the project has concluded.
• Wednesday, October 1: At 5 p.m., the mortgage login from the drop-down on our website will become unavailable.
• Friday, October 3: In the evening, digital banking will go into maintenance mode and Teller24 will be unavailable while we perform system maintenance. 
• Saturday, October 4: The credit union will be closed for system maintenance. Digital banking will be restored to full functionality in the evening after maintenance has concluded. From this point until October 10, your mortgage may not be visible in digital banking. We will continue to import information into our system until October 10, so the information you see may be incomplete until that time.

How to Prepare

• Please download the information packet for easy-read instructions, charts, and images, designed to help you prepare for these changes.
• Verify that Cedar Point has your up-to-date contact information.
• Review your mortgage loan information before October 1 at 5 p.m. to be sure it matches when the migration is complete.
• Identify your new loan suffix:
• Know how to set up your payments. After October 1, depending on how your payments are currently made, you may need to set up your payment again using your new suffix.
• Download your statements from our current portal. This can be done up until the end of 2025.  
• Make sure that the Joint Owners of your accounts are also aware of the upcoming project. 
• If you don’t utilize digital banking, we highly recommend signing up, as your mortgage information will now be accessed through the digital banking portal, including your electronic statements.
• Beginning in October, if you mail payments, ensure that you send all payments to our Headquarters address: 22745 Maple Road, Lexington Park, MD 20653

Payments

After September 30, all payments will need to be made through the credit union. Some payments will need to be set up again using your Cedar Point account information and the new loan suffix. We encourage you to set up your transfers and payments using digital banking once you are able to see your new loan suffix. Please see the chart on PAGE 3 for information on suffix changes. Below is a list of ways to make your payment:

• Mail a payment: Send payments to 22745 Maple Road, Lexington Park, MD 20653.
• Pay in person: Stop in at any branch to make a payment.
• External transfer from another financial institution to Cedar Point: If this is your preferred method, you will need to set this up again with your new loan suffix.
• Bill Pay from another financial institution to Cedar Point: If this is your preferred method, you will need to set this up again with your new loan suffix.
• Digital Banking transfer: This is our preferred method. If you are already using a digital banking transfer, you will need to set this up again with your new loan suffix.

If you make your payments by check, you can continue to use Cedar Point Federal Credit Union as the payee. If you make your payments with cash, you may continue to visit your preferred branch. If your payment is set up through the current portal (cpfcu.yourmortgageonline.com) and is paid from an account outside of Cedar Point, you will need to set it up in digital banking after October 10. The majority of loans set up through the portal are being paid from a Cedar Point account and will not need any special action on your part.

All payments made prior to October 1 will be processed by the current system and will need to be set up with the new loan suffix before your next payment. Please check with us if you are uncertain about your payment status or setup.

Digital Banking

Digital banking will be in maintenance mode* starting the evening of Friday, October 3 and throughout the day on Saturday, October 4. Following the completion of this project on October 10, your mortgage loan information will be visible within our Digital Banking platform. As before, the mortgage tile will be present on the homepage within digital banking unless you’ve hidden it from view. It will appear similar to other loan tiles. You’ll be able to see your balance, payment amount, transaction history, and a more accurate payoff amount. Below are some examples of what your mortgage information may look like in digital banking.

*Maintenance Mode: When digital banking goes into maintenance mode, it may not reflect recent transactions. When the maintenance period concludes, digital banking will reflect real-time information. Please note that mortgage information will still take several days to show in the system.

Statements

Statements are currently mailed separately from your regular monthly statement and are sent once a payment is made. Following the conclusion of this project, your mortgage information will appear on your regular monthly statement and cover the previous month’s activity. This ensures that members do not receive multiple statements each month. This includes biweekly mortgages.

For all payments received prior to October 1, you can expect to receive one more statement in the current format. For payments made on October 1 and later, you can expect to view your mortgage information in your regular monthly statement.

Please see our information packet for a list of common questions and their answers.

We thank you for your business and appreciate your support as we take this exciting step. We look forward to building a strong future together.