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Digital Banking 

 

Digital Banking

Digital Banking is available 24 hours a day, seven days a week, providing you with the flexibility to take care of many of your financial transactions without requiring you to visit the credit union. There is no fee for this service.

Our upgrade is complete! Please see our FAQ below if you are having trouble registering for a new account.

  • How do I sign in? Visit our home page and choose the Sign In button at the right. When you are directed to the new sight, sign in with your username and password just like you always have. Then follow the easy steps to receive digital access.
  • How do I sign in on my mobile phone or tablet? First, be sure that you've uninstalled our old app. It will no longer work. Then, download and install our new app at the following links. When the app opens, sign in with your username and password just like you always have. Then follow the easy steps to receive digital access.

                  IPHONE ANDROID

  • What if my phone number is wrong? If your phone number is wrong in our system, please call our call center and they will walk you through the steps to update your phone number. Please note that for security purposes, we cannot change your phone number over the phone. But call center representatives can help you get the necessary information on how to update this. Additionally, you may stop into a branch and update your personal information with any teller or member service representative.
  • What's my user ID? Do I have the same user ID? You should use the same user ID as you previously had. This will ensure that you have access to previous transactions and other information which was moved over during the transition. The user ID may be a number for some people.
  • What if I've never had a digital banking account with Cedar Point before? Visit our home page and choose the Sign In button at the right. When you are directed to the new sight, choose the Register link below the sign in box. Then follow the easy steps to register for digital access. You must be a member to register.
  • This has too many features. There's a great way to customize what you see when you log in. If you click on the settings cog wheel at the top right, you can turn off the modules which you don't care to see every day. You can still access that information from the menu, but you won't see it as a large module on the home screen. Additionally, the modules can be moved around by dragging and dropping them so that you can put the most important ones first.
  • I want to see more transactions. Hover over the Accounts menu and choose Account Activity. Here you can see up to 30, 60, 90 or 120 days at a glance or customize what you'd like to see, which suffix you see, or search for specific transactions.
  • Why do I need to enter my social security number? This is how we verify your identity. This is a one-time step and you will not have to enter it again.
  • Can I still change from one account to another? The Multiple Accounts features is no longer available. However, you can sign out and sign back into another account.
  • I want to transfer to another Cedar Point account. This is a great feature we offer. Set it up by hovering over the Transfers tab, then choose Unlinked Accounts. Choose the account type and enter and confirm the account number. Note that the account number must have the following format {User Account Number}={Account Suffix}. The most common suffixes are 8 (checking) and 0 (savings). For example: 123456=8 (checking) or 123456=0 (savings). Some members have secondary checking (28, 38) or savings (10, 11) accounts. Once you’ve set up the account here, you can always transfer to it in the “to” section of the Make a Transfer module.
  • Why can't I sign into my account? There are two common reasons for not being able to log in: (1) Be certain that you are using the primary account holder's SSN. (2) Your phone number must be up to date in our system or we cannot authenticate your login information. If it is not updated, please call us at 301-863-7071.
  • Why can't I sign into my business account? Be certain you are entering your EIN instead of your SSN. 
  • I can't see my Bill Pay Payees. Bill Pay is tied to each unique user. As such, the system expects username and password to be the same as prior to the transition. Please be certain that you've signed in with the same username and password you've always used. 
  • Is the system still compatible with Quicken, MSMoney and Mint? Yes! Web Connect is currently compatible with digital banking. Web Connect can be accessed by hovering over Accounts in the navigation menu, then choosing WebConnect. Please note that this is not the Direct Connect feature offered within the Quicken software. That functionality is still being transitioned to our system and will be available at a later date. If you've used Web Connect before, there is a conversion process that you will need to complete in order to ensure that your prior information transfers over. View the step-by-step instructions.
  • I want to see an image of my check. Quick and easy solution for this. To see the check image, please choose Account Activity from the Accounts drop down menu. Then, under Account History, make sure to choose your checking account. You can either use the Item number in the description box, or you can simply choose "Search" to see all transactions. Then, when your check(s) pop up, there is a little image of a check there which you can click to enlarge.
  • I want to see my instant balance. You can! You simply need to enable the feature. Hover over the Profile tab, then Profile Updates, the choose Manage Fast Balances. You can enable the suffixes you want to see and you can choose which devices on your account to enable.
  • My Android device won't load the app. Some Android users are receiving the message "Cedar Point FCU has stopped" when trying to open the app. We are currently working with our developer to resolve this issue. However, Android users can simply open digital banking in their browser. Type in www.cpfcu.com and follow the login steps. This will act like a scaled version of the desktop site, and will function very similarly to the app.
  • I want to set alerts on my account. There are many options for the types of alerts you can set. Set reminders, balance alerts, due date alerts on loans, daily balances and much more. Hover over the Profile tab and choose Alerts. Accept the disclosure, and begin setting up your personalized alerts. Click on the item you'd like to set up, and then click Add Subscription. From here you can choose which suffix you want to receive alerts about, specify when you receive the alert, and choose how you want to be notified. You can set up as many alerts as you like.
  • My eStatements aren't printing correctly. Make sure that when the printer dialogue box pops up you are choosing the "Fit to Page" option. Otherwise the eStatement may attempt to print on an area larger than your 8.5 x 11 paper.
  • Why can't I see my Mastercard transactions? Mastercard transactions are posted on a separate platform. You can access your Mastercard Account by hovering over Accounts in the navigation menu and choosing Mastercard. You may also access it from the home page of our site or by visiting https://onlineaccessplus.com/oa/cpfcu/.  We have a dedicated team currently working with Mastercard to integrate account information into our digital banking platform. Please check back for updates on when this functionality will be available.

Introducing the new Digital Banking 

Check out this tutorial on how to navigate our new platform. This tutorial includes:

  • General overview
  • eStatements
  • Account activity
  • Managing transfers
  • Tracking spending habits
  • Profile updates
  • Alerts
  • Checking your messages
  • and more
Interactive Video Player

 Brand New Features

New Online Banking Platform

Some brand new features you can expect:

  • Personal Financial Management tools
  • Internal and External Transfers
  • Seamless look on all devices
  • Customization tools
  • Biometric authentication
  • Instant Balance views

Learn more by checking out our article

Digital Banking Demo

Now you can learn by doing! Click on the image below to check out this fantastic click-thru demo. The demo allows you to explore digital banking without being in your own account. Enter any username and any password and begin exploring digital banking on your own time. Be sure to watch the tutorial above for some great tips and tricks.


 

Digital Banking Memo

On November 14, 2018 we introduced our all new digital banking system. We’d like to extend our heartfelt gratitude to our membership for being patient with the few bumps we encountered along the way. While we are very proud of the new features we were able to bring forward with the new platform, we realize the product introduction was not as smooth as we’d hoped it would be.


This upgrade was made in response to the membership survey we sent out in May, 2017. We received overwhelming feedback from the survey that the online banking system we had in place at the time was not in line with modern digital banking systems. So, our team has been working diligently with our digital banking provider since Fall of 2017 to redesign and present this new platform.


If you haven’t yet had a chance to visit our digital banking platform, first-time login is easy. Download the app or check out the FAQ at the top of this page. If you’ve never used digital banking with us before, choose “Register” on the login page. If you have used it before, simply sign in with your old username and password, just like you always have. Be certain that your information is up-to-date in our system. We hope you’ll enjoy all the new features!

 

 

A big "thank you" from the Cedar Point Team.

 

Browsers

Digital Banking can be accessed with any Java enabled certified browser:

  • Internet Explorer version 9 & 10
  • Chrome latest version
  • Firefox latest version
  • Safari latest version

Note: Screens may not function correctly, or you may not be able to access this service, if a different browser is used.

 

Posting Schedule for Online Checks

Electronic images are available through Online Banking for checks cleared in the last 6 months. New images are posted Monday-Friday for checks cleared on the prior business day.

Activate Your Account

Registering for digital banking is a breeze. You can download the app from the App Store or Google Play or you can return to our home page to get started. Choose "Sign In" from the home page. On any device, choose "Register" and follow the steps.

Use the buttons below to download the app for your mobile or tablet device.

IPHONE ANDROID

 

Online Transfers

  • Transfers can be made between Cedar Point accounts by accessing the Transfer menu option within your digital banking account. Set up other accounts by hovering over the Transfers tab, then choose Unlinked Accounts. Choose the account type and enter and confirm the account number. Note that the account number must have the following format {User Account Number}={Account Suffix}. The most common suffixes are 8 (checking) and 0 (savings). For example: 123456=8 (checking) or 123456=0 (savings). Some members have secondary checking (28, 38) or savings (10, 11) accounts. Transfers can also be made to loans on other accounts with the proper suffix. Once you’ve set up the account here, you can always transfer to it in the “to” section of the Make a Transfer module.
  • Transfers can also be made to accounts at other financial institutions.
  • Recurring Transfers may be set up if you prefer.
  • Transfers via digital banking are subject to a federal regulation known as Regulation D.

CPFCU Mobile

Cedar Point's new banking app is able to help you with your digital banking needs. We know it isn't always easy to get to a computer. But most people have smart phones these days. Our app is compatible with iPhones, Android phones and tablets.

Download the Mobile App

Visit the App Store or Google Play, depending on which type of device you have.

 iPhone ANDROID

Using Mobile Deposit

  1. Endorse the back of your check. Write your name, account number and the words “For Mobile Deposit Only at CPFCU”. Be sure to leave no extra space between the lines of your endorsement. Keep all marks above the endorsement line printed on the back of your check.
  2. When prompted for the amount, carefully enter the check amount to ensure it matches the amount written on your check.
  3. Flatten folded or crumpled checks before taking your photos and be sure to keep your phone flat and steady above the check when taking your photos
  4. Make sure to capture the entire check and not too much of the areas surrounding the check.
  5. Check your image for the following before submitting your deposit:
    • No shadows across the check
    • All four corners are visible
    • Check is not blurry
    • The MICR line (numbers on the bottom of your check) is readable.

Other things to remember

  • Only one check can be deposited at a time
  • The total deposit limit is $3000.00 per day.
  • Once your deposit is submitted, it will be reviewed by a teller. You can log in to the mobile app to confirm your deposit has been accepted.
  • Be sure to hold on to your check for at least 30 days in case there is a problem.
  • A check that has been submitted for mobile deposit may not be redeposited or cashed.

Mobile Deposit User Agreement

Popmoney

Popmoney, the industry leading person-to-person payment service, features a large national payments network. It's safe and secure and all you need is an email address or mobile phone number. You can import contacts from popular email services, set up future-dated and recurring payments, add multiple email addresses for a contact, and more.

People who do not use a bank or credit union in the Popmoney network can use the Popmoney service at popmoney.com.*

Popmoney can be found by accessing your Online Banking account. Once signed in, choose tab BillPay > Pay Bills

*Terms and conditions apply

 

Popmoney FAQ

How secure is Popmoney?
Information is sent to Popmoney is encrypted using industry leading software, hardware and algorithms. Security is also utilized at specific points and actions in the product. For example, to help prevent an unauthorized person from fraudulently depositing someone else's payment, one-time passcodes are used. For every initial payment to a new email address or mobile phone number, a one-time passcode is sent to the user. The user must provide that passcode back to Popmoney to verify his "ownership" of that mobile number or email address before he can deposit the payment.

How fast can I send and receive money with Popmoney?
A recipient can receive money in as little as one business day. However, in some cases it may take longer. For example, if you send an email or mobile payment and the recipient is not yet registered for Popmoney, he/she must sign up for the service so that we have their account information to deposit their payment. Also, if you exceed your next-day payment limits, then we will deliver payments within three business days. Limits can and will vary and can be checked by clicking the Help icon on the Send Money screen.

How are payment limits handled?
Limits apply to the amount you can send per transaction, per day and per month, as well as to total outstanding payments. You can always check your limits by going to the "Send Money" screen within the Popmoney service and clicking on the "Help" icon next to the "Amount" field.

Will I be paying any fees?
Popmoney charges a small fee of 50¢ per transaction. Additional fees may apply. In the event an item is returned for non-sufficient funds, the vendor will charge a fee of $20.00.  This fee is charged by the vendor to the credit union and is passed on to you in addition to any returned item fee charged by the credit union.

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