Digital Banking
Digital Banking is available 24 hours a day, seven days a week, providing you with the flexibility to take care of many of your financial transactions without requiring you to visit the credit union. There is no fee for this service.
Please see our FAQ below if you are having trouble registering for a new account.
- How do I sign in? Visit our home page and choose the Sign In button at the right. When you are directed to the new sight, sign in with your username and password just like you always have. Then follow the easy steps to receive digital access.
- How do I sign in on my mobile phone or tablet? First, be sure that you've uninstalled our old app (as of November, 2018). Then, download and install our new app at the following links. When the app opens, sign in with your username and password just like you always did. Then follow the easy steps to receive digital access.
IPHONE ANDROID
- What if my phone number is wrong? If your phone number is wrong in our system, please call our call center and they will walk you through the steps to update your phone number. Please note that for security purposes, we cannot change your phone number over the phone. But call center representatives can help you get the necessary information on how to update this. Additionally, you may stop into a branch and update your personal information with any teller or member service representative.
- What's my user ID? Do I have the same user ID? You should use the same user ID as you previously had. This will ensure that you have access to previous transactions and other information which was moved over during the transition. The user ID may be a number for some people.
- What if I've never had a digital banking account with Cedar Point before? Visit our home page and choose the Sign In button at the right. When you are directed to the new sight, choose the Register link below the sign in box. Then follow the easy steps to register for digital access. You must be a member to register.
- This has too many features. There's a great way to customize what you see when you log in. If you click on the settings cog wheel at the top right, you can turn off the modules which you don't care to see every day. You can still access that information from the menu, but you won't see it as a large module on the home screen. Additionally, the modules can be moved around by dragging and dropping them so that you can put the most important ones first.
- I want to see more transactions. Hover over the Accounts menu and choose Account Activity. Here you can see up to 30, 60, 90 or 120 days at a glance or customize what you'd like to see, which suffix you see, or search for specific transactions.
- Why do I need to enter my social security number? This is how we verify your identity. This is a one-time step and you will not have to enter it again.
- Can I still change from one account to another? The Multiple Accounts features is no longer available. However, you can sign out and sign back into another account.
- I want to transfer to another Cedar Point account. This is a great feature we offer. Set it up by hovering over the Transfers tab, then choose Unlinked Accounts. Choose the account type and enter and confirm the account number. Note that the account number must have the following format {User Account Number}={Account Suffix}. The most common suffixes are 8 (checking) and 0 (savings). For example: 123456=8 (checking) or 123456=0 (savings). Some members have secondary checking (28, 38) or savings (10, 11) accounts. Once you’ve set up the account here, you can always transfer to it in the “to” section of the Make a Transfer module.
- Why can't I sign into my account? There are two common reasons for not being able to log in: (1) Be certain that you are using the primary account holder's SSN. (2) Your phone number must be up to date in our system or we cannot authenticate your login information. If it is not updated, please call us at 301-863-7071.
- Why can't I sign into my business account? Be certain you are entering your EIN instead of your SSN.
- I can't see my Bill Pay Payees. Bill Pay is tied to each unique user. As such, the system expects username and password to be the same as prior to the transition. Please be certain that you've signed in with the same username and password you've always used.
- Is the system still compatible with Quicken, MSMoney and Mint? Yes! Web Connect is currently compatible with digital banking. Web Connect can be accessed by hovering over Accounts in the navigation menu, then choosing WebConnect. Please note that this is not the Direct Connect feature offered within the Quicken software. That functionality is still being transitioned to our system and will be available at a later date. If you've used Web Connect before, there is a conversion process that you will need to complete in order to ensure that your prior information transfers over. View the step-by-step instructions.
- I want to see an image of my check. Quick and easy solution for this. To see the check image, please choose Account Activity from the Accounts drop down menu. Then, under Account History, make sure to choose your checking account. You can either use the Item number in the description box, or you can simply choose "Search" to see all transactions. Then, when your check(s) pop up, there is a little image of a check there which you can click to enlarge.
- I want to see my instant balance. You can! You simply need to enable the feature. Hover over the Profile tab, then Profile Updates, the choose Manage Fast Balances. You can enable the suffixes you want to see and you can choose which devices on your account to enable.
- My Android device won't load the app. Some Android users are receiving the message "Cedar Point FCU has stopped" when trying to open the app. We are currently working with our developer to resolve this issue. However, Android users can simply open digital banking in their browser. Type in www.cpfcu.com and follow the login steps. This will act like a scaled version of the desktop site, and will function very similarly to the app.
- I want to set alerts on my account. There are many options for the types of alerts you can set. Set reminders, balance alerts, due date alerts on loans, daily balances and much more. Hover over the Profile tab and choose Alerts. Accept the disclosure, and begin setting up your personalized alerts. Click on the item you'd like to set up, and then click Add Subscription. From here you can choose which suffix you want to receive alerts about, specify when you receive the alert, and choose how you want to be notified. You can set up as many alerts as you like.
- My eStatements aren't printing correctly. Make sure that when the printer dialogue box pops up you are choosing the "Fit to Page" option. Otherwise the eStatement may attempt to print on an area larger than your 8.5 x 11 paper.
- Why can't I see my Mastercard transactions? Mastercard transactions are posted on a separate platform. You can access your Mastercard Account by hovering over Accounts in the navigation menu and choosing Mastercard. You may also access it from the home page of our site or by visiting https://onlineaccessplus.com/oa/cpfcu/. We have a dedicated team currently working with Mastercard to integrate account information into our digital banking platform. Please check back for updates on when this functionality will be available.
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