Digital Banking FAQ
Digital Banking is available 24 hours a day, seven days a week, providing you with the flexibility to take care of many of your financial transactions without requiring you to visit the credit union. There is no fee for this service.
Please see our FAQ below as we introduce a few new features and transition to the new look and feel.
New Features
- You can now view eStatements in the mobile app. From the Accounts home page, choose any account then choose statements. Your statement will appear in a PDF viewer. Use the zoom option for a closer view. You can access your Mastercard statement by visiting https://onlineaccessplus.com/oa/cpfcu/ and your Mortgage statement using the eMortgage Hub in the menu.
- You can now see your full account number. For security purposes, we don’t show your full account number in most places. If you’d like to see your full account number, you can click on the account you wish to view (e.g. Checking, which looks like x29-S8). Choose details, then choose Show Full Account Number.
- Your interest rate is now viewable. Click on the account for which you wish to view the interest rate (e.g. Auto Loan). Choose details, then scroll down to Interest Rate.
- Unlinked Accounts are now called Transfer Accounts. If you previously set up Unlinked Accounts for transferring to other Cedar Point accounts, they have been moved to a section called “Transfer Accounts”. You can find them in the menu by choosing Transfers, then Transfer Accounts. Your Unlinked accounts are listed there.
- Change your account nickname. Click on the account you wish to change (e.g. Share SD). Choose details, then choose Change Account Nickname.
- Stop a Payment in the app. From the menu, choose Accounts and Stop Payment. Fill out the Stop Payment Type and the Check Number and hit submit. A fee of $25.00 will be assessed for stop payments. This fee is waived for our Senior Club members.
- Delete an Account feature. For Apple device users, Apple requires that we give users an option to “Delete an Account”. A request to delete (and close) an account and end your financial relationship with us can only be processed at one of our branches or by speaking with one of our member service representatives. The Delete an Account page is located under Profile in the menu, and is informational only. Clicking on this will not delete your account at the credit union.
Frequently Ask Questions
The answers to these frequently asked questions are written for the app refresh which began November 8, 2022. You can use these questions and answers to help you navigate the platform.
- How do I sign in? On Desktop, visit our home page and choose the Sign In button at the right. When you are directed to the login page, sign in with your user ID and password just like you always do. On mobile, open the app and sign in.
- How do I access the app on my mobile phone or tablet? First, be sure that you’ve updated to the latest version (20.2) of our app using the App Store or Google Play (linked below). When the app opens, sign in with your user ID and password or click register if you do not already have a user ID. Then follow the easy steps to receive digital access.
 
- What if I’ve never had a digital banking account with Cedar Point before? Visit our home page and choose the Sign In button at the right. When you are directed to the new sight, choose the Register link below the sign in box. Then follow the easy steps to register for digital access. You must be a member to register.
- Why isn’t my app functioning correctly? Please make sure your app has been updated in the App store or Google Play.
- Why does the web page still look the same to me? It is possible that the previous page is in your browser cache. To make a “hard refresh” to your cache in Windows, use Ctrl + F5. On some keyboards, you may need to use the blue “Fn” key in addition to Ctrl + F5. For Mac users, use CMD + Shift + R.
- What's my user ID? Do I have the same user ID? You should use the same user ID you’ve been using.
- Why can’t I sign into my business account? Be certain you are entering your EIN instead of your SSN. If you are still having difficulty, please reach out to us at 301-863-7071.
- Why can’t I sign into my account? There are several common reasons for not being able to log in:
- Be certain that you are using the primary account holder’s SSN when you register.
- Please make sure you are using your most recent password. Your password expires from time to time, and you can use the Forgot Password link to reset your password.
- If you are using biometrics, please make sure your biometric enrollment is up to date. For your protection, when you change your password, you must register your biometrics again.
- Your phone number must be up to date in our system, or we cannot authenticate your login information. If it is not updated, please call us at 301-863-7071 and we will send you the appropriate documentation to update your phone number in our system.
- What if my phone number is wrong? If your phone number is wrong in our system, please call us at 301-863-7071. A representative will walk you through the steps to update your phone number. Please note that for security purposes, we cannot change your phone number over the phone. You may stop in to a branch and update your personal information with any Member Service Representative or if you have a valid email address on file, we can update using an e-signature.
- Can I see more transactions than what is currently listed? On mobile, click into the account and choose search. On Desktop, hover over the Accounts menu and choose Account Activity. Choose your transaction type and date range. You can also search by amount or check number. Here you can see up to 30, 60, 90 or 120 days at-a-glance or customize what time range you’d like to use, which suffix you see, or search for specific transactions.
- Why do I need to enter my social security number? This is how we verify your identity. This is a one-time step during registration, and you will not have to enter your full SSN again. We do require you enter the last 4 of your social from time-to-time in certain instances.
- Can I change from one account to another when I’m signed in? As a matter of enhanced account security, the Multiple Accounts features is no longer available. However, you can sign out and sign back into another account.
- Can I transfer to another Cedar Point account? This is a great feature we offer. Set it up by choosing Transfers from the menu. Choose Transfer Accounts, then choose Add an Account. Choose the account type and enter and confirm the account number. Note that the account number must have the following format {User Account Number}={Account Suffix}. The most common suffixes are 8 (checking) and 0 (savings). For example: 123456=8 (checking) or 123456=0 (savings). Some members have secondary checking (28, 38) or savings (10, 11) accounts. Once you’ve set up the account here, you can always transfer to it in the “to” section of the Make a Transfer module.
- Is this app compatible with Quicken, MSMoney and Mint? Yes! WebConnect is currently compatible with digital banking on desktop. WebConnect can be accessed by hovering over Accounts in the navigation menu, then choosing WebConnect. This feature is not available in mobile.
- Can I set alerts on my account? There are many options for the types of alerts you can set. Set reminders, balance alerts, due date alerts on loans, daily balances and much more. From the menu, choose Settings and then choose Alerts. Accept the disclosure and begin setting up your personalized alerts. Click on the item you’d like to set up, and then click Add Subscription. From here you can choose which suffix you want to receive alerts about, specify when you receive the alert, and choose how you want to be notified. You can set up as many alerts as you like.
- Can I see an image of my check? To see the check image on mobile, click on the account, then choose Search. You can choose check as the account type, or search by check number. When your check(s) pop up, click on the check image to enlarge.
- Can I see my balance without logging in? You can! You simply need to enable the feature. From the menu chose Settings, then choose Fast Balances. Enter your device name (e.g. Mary’s phone) then hit Enable Fast Balances. Scroll down to choose which suffixes you want to see, then hit submit. You can change these preferences at any time.
- Can I log in using a browser on my mobile device? Yes. Type www.cpfcu.com into your preferred browser and follow the login steps. This will act like a scaled version of the desktop site, and will function very similarly to the app.
- Can I save and print my eStatement? Yes. To save it, hit print, and choose Save to PDF. You cannot hit save in the usual way because of the file format. When printing, make sure that when the printer dialogue box pops up you are choosing the “Fit to Page” option. Otherwise the eStatement may attempt to print on an area larger than your 8.5 x 11 paper.
- How can I see my Mastercard transactions? We are still transitioning this feature to the refreshed app. Mastercard transactions are posted on a separate platform. When the link becomes available, you can access your Mastercard Account by clicking on your Mastercard account and then clicking on the Credit Card Information link. You may also access it from the login box on the home page of our site or by visiting https://onlineaccessplus.com/oa/cpfcu/.
- Can I make payments with Zelle? Yes. From the menu, choose Payments. This will take you to our Payment Center. You must accept the Terms of Service for Zelle and Bill Pay and updates to the privacy policy. Choose Send Money with Zelle and follow the instructions.
- Can I see my mortgage information? Yes. In the menu, choose Accounts, then eMortgage Hub. This will take you outside the app to our eMortgage Hub. Enter your username and password to view your information. First time user? No problem. When you open the page, just below the login box there’s a link that says “Register Now”. Click on that and walk through the enrollment process. You’ll need your new loan number, which can be found on the paperwork you received in the mail recently. If you cannot find your new loan number, please reach out to the mortgage department for assistance at 301-863-7071 x8466. Once you’re in, you can navigate through all the wonderful tools available to you such as payment calculators, video tutorials and more. You can log in using the button below.
- Can I control my credit and debit cards from the app? Yes. However, we are still transitioning this feature to the refreshed app. When it becomes available, you can access it from the menu. In the menu, choose Accounts, then Cards. By selecting “Cards” from the main screen, the app will prompt you to download the CardControl app. Once downloaded, the app will open alongside the Cedar Point app.
- Can I set travel alerts for my cards in the app? Yes. If you have downloaded CardControl in the question above, you can set travel alerts by choosing Accounts, then Cards. When the CardControl app opens alongside the Cedar Point app use the Control Preferences menu to set your locations.
- How can I stop receiving paper statements? From the menu, choose Profile, then Submit a Request. Scroll down to Statement Selection and choose “eStatement Selection”. The form will autofill most of your information. Choose Electronic, enter the remaining information needed, then choose “Turn off paper statements” to submit.
- Can I apply for a loan in the app? Yes. From the menu, choose Accounts, then Loan Application. This will take you outside the app to apply.
- Do I need to accept all the disclosures again? Some disclosures may require you to accept again.
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