Digital Banking Enrollment Tips
We wanted to provide some tips for troubleshooting your digital banking enrollment. Please reach out to us if you cannot get enrolled using these tips.
Our Contact Center and branches are both open for regular business. You can reach out by phone, email, webchat, and through secure messaging in digital banking.
We recognize that some significant changes have happened, which will naturally result in a high volume of calls. We want you to know that you can reach us in several ways. If you have questions about the following products, here are the best ways to reach us for the most convenient experience.
Did my account number change? Your account number(s) did not change; however, your account identifiers (suffixes) did change. An account identifier or suffix refers to the account type such as Savings, Checking, Collateral Loan or Holiday Club, among others.
What are my new account identifiers? You can use the chart below to understand what your suffixes look like. You will note that there are some nuances to these changes. If you have more than one Account type such as two Checking or two Savings, please refer to the "Additional" label to read your additional account type identifier. It will also help to save a recent statement so that you can compare your accounts before and after the upgrade.
What if I don’t see my account type here? We recommend logging into digital banking to view your accounts and suffixes. If you are still unsure of the changes to your account type(s), please give us a call at 301-863-7071 and we will be glad to assist you.
What do I need to do? It is a good idea to hold onto your January statement so that you can compare your current account identifiers to the new account identifiers. We recommend you log into digital banking to see your new account identifier changes.
Where can I find my eStatements for comparison? If you receive eStatements, previous statements can be viewed in digital banking by going to Services in the menu and then clicking the Electronic Documents tile. Future statements will be available for viewing by clicking the eStatement tile.
Will my information be safe? Yes. The security of our members' information is a top priority. Personal information and data will be secured throughout the process.
Who do I contact with questions? If you have any questions regarding this planned Technology Upgrade, please call (301) 863-7071.
Will I need to order new checks? You can continue to use your checks and will not need to order new ones. In the future, when it is time to order new checks, you will be able to order them through the digital banking platform.
Will my statement look different? Yes. After the upgrade, your monthly statement will have a fresh, new look that is easy to read. You will be able to see your statements within digital banking after the upgrade is complete. If you have not yet turned off your paper statements, you can help us reduce our carbon footprint by turning them off within digital banking.
Will there be a delay in receiving my statements because of the upgrade? No. If you receive paper statements, they will be sent as usual. eStatements will be available within digital banking for viewing once the upgrade is complete.
Do I need a new debit or credit card? You will not need a new debit or credit card.
Do I need new routing information? No. Our routing number is still 255077736.
Will I need to set up a new login & username for digital banking? To give the most positive experience to all members, we are asking that each member re-enroll in digital banking when the Technology Upgrade is complete. To do that, you can sign in through the login portal on our website. Mobile users will need to uninstall the existing app and download the new app. You will need the following information at hand: your last name, date of birth, full SSN & zip code.
How do I read my account numbers in digital banking? Account numbers are six digits followed by a 4-digit account type identifier. In digital banking, on each account type such as Savings or Checking, you will see the 4-digit account identifier next to the name of the account, indicated by the red box in the image. You will see your six-digit account number at the bottom right corner of the tile, indicated by the green box.
If you have multiple 6-digit accounts, remember that you will be able to see them all on the digital banking home screen. Make sure you look at the Account number at the bottom right corner of the tile to differentiate your accounts.
You can add a nickname to each account type or hide accounts that you don't want to see by clicking the three dots in the upper right corner.
Will nicknames transfer over? No. If you have set up nicknames in our current digital banking platform, you will need to set them up again in the new system. Keep in mind that you will be able to see all accounts with which you are associated in the new platform, so many account identifiers may appear similar. See the chart above about how to read your account type identifiers.
Will I need to download a new app? Yes, you will need to download the new app from your phone’s app store and delete the old app. For the best experience on mobile phones and tablets, please use the App instead of the browser. When the upgrade concludes, the App store and Google Play links will be available on this page.
Will I need to re-enroll in eStatements? You should not have to re-enroll in eStatements. When the upgrade concludes, please verify your selections in digital banking to ensure that all selections are accurate within the new system. Remember that you will be able to see all accounts with which you are associated, and you will need to verify your statement preferences for each account.
Can I still access my account history? Yes. Your account history will be visible in the new system.
Can I still access CardControl? CardControl will once again be CardValet® after the upgrade. You will need to uninstall the CardControl app and install the CardValet® app. See our CardControl update for more information.
How can I make a loan payment? In the digital banking menu, choose Transfers & Payments. Then select the tile labeled Pay a Loan. Choose which account you’ll be paying from, and which account you’re making the payment to. Then choose the payment type and hit Submit.
How can I reset my password? After the technology upgrade, we ask all members to reenroll in digital banking. If your login information is not working and it is your first time logging in after the upgrade, you can sign in through the login portal on our website to re-enroll. If you have been locked out after you have re-enrolled, you can follow the steps below.
If you need to reset your password, select the "Forgot your password" link from the login page. After entering the requested information and clicking Submit, you will receive an email at the address we have on file with instructions on resetting your password.
Please set up all payees in the new system. Your payees did not carry over.
Bill Pay is now available. If you have questions, please reach out to us at email@example.com or give us a call at 301-863-7071.
What to know: Members will need to set up all payees in the new digital banking platform, as payee information did not transfer to our new platform. If you have an eBill set up, it will not carry over to the new platform. Your biller will be notified that your eBill has been deactivated.
How to access Bill Pay: After you have re-enrolled in Digital Banking, log in. In the menu, choose Transfers & Payments. Then select the tile labeled Pay with Bill Pay. You will need to re-enroll in Bill Pay by choosing one of your account types such as Savings or Checking. When you receive the Successful Enrollment message, click Continue to Bill Pay. Follow the prompts to create your Bill Pay account. Make sure you have your Payee information available to begin setting up your bills.
As of February 12, Members can now pay bills from multiple accounts in Bill Pay. To do so:
Zelle® will be available in several weeks. We do not have an estimated date when it will be connected. Please stay tuned for updates.
What to know: Recipient information will not transfer to the new digital banking platform. Members will need to set up all recipients in the new digital banking platform when Zelle® becomes available at a later date. It will not be available for several weeks following the upgrade.
Recurring Transfers in Digital Banking
Recurring transfers are now available.
What to know: Members will need to set up all recurring transfers in the new digital banking platform, as they did not transfer over to our new digital banking platform.
Please reach out to us after the upgrade at 301-863-7071 if you have further questions. You may also utilize our webchat feature on this site after the maintenance period has concluded.
For those who have been using CardControl in digital banking, the process has changed. CardControl was a “sidecar” app that opened when you activated it in our previous digital banking platform. It now functions as a standalone app. You’ll need to uninstall the CardControl app and download the CardValet® app from the App Store or Google Play. Once you’ve done that, follow these easy steps to add your Cedar Point cards. To get started with CardValet®:
You are now signed in to CardValet®! From here, you can add another card, turn your card on or off, view recent transactions and balances, and manage your card by setting usage locations, spending limits, and other limitations that you prefer.
Teller24 is now available. All Teller24 users have received new login credentials. As a security precaution, we will not include the information on how to update your login credentials on this site.
If you have not received any information regarding this update, please reach out at firstname.lastname@example.org, give us a call at 301-863-7071 or stop in at any branch to receive a copy.